Sr Director - AI Delivery - 11891

Coupa Software, Inc., Mexico City, Mexico

The role

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Director, AI Delivery at Coupa:

The Senior Director, AI Delivery leads the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions across the company. This leader owns the end-to-end delivery lifecycle for AI initiatives, partnering closely with business stakeholders, AI Strategy, Enterprise Architecture, Data, Infrastructure, Security, and Product teams to transform business opportunities into production ready AI capabilities.

What you will do

AI Delivery Leadership

Lead the enterprise AI Delivery Engineering organization.
Build and scale a high-performing team of AI Engineers, AI Solution Architects and AI Operations
Establish delivery standards, engineering practices, and operating models for AI solution development.
Own execution across multiple concurrent AI programs and business domains.

Enterprise AI Solution Delivery

Lead delivery of enterprise AI solutions including

AI Agents
Agentic Workflows
AI-powered business automations
Conversational AI
Knowledge assistants
Retrieval-Augmented Generation (RAG) solutions
Multi-agent orchestration

Ensure solutions are secure, scalable, maintainable, and reusable.

Engineering Excellence

Establish engineering standards for

Prompt engineering
Agent development
Tool integration
MCP implementation
API integrations
AI workflow orchestration
Code quality
Reusable frameworks
Secure development practices

Drive adoption of reusable AI components and engineering accelerators.

Delivery & Portfolio Management

Own delivery execution across the AI portfolio including

Capacity planning
Prioritization
Roadmaps
Resource allocation
Milestone management
Executive reporting
Risk management
Delivery metrics

Ensure predictable execution across multiple AI initiatives.

AI Operations (Run)

Establish operational excellence for production AI systems by overseeing:

Production monitoring
Agent health
Incident management
Performance optimization
Model performance
Prompt optimization
Cost optimization
AI observability

Drive continuous improvement after deployment.

Governance & Responsible AI

Create & Manage the AI Governance council, partnering with Security, and Compliance teams to ensure:

Responsible AI practices
Security reviews
Privacy compliance
Human-in-the-loop controls
Auditability
Model governance
Risk assessments
Regulatory compliance

Ensure governance is embedded throughout the delivery lifecycle.

Cross-functional Leadership

Align technology delivery with business priorities.

Financial & Vendor Management

Manage delivery budgets and strategic partners by

Overseeing vendor performance
Managing delivery costs
Driving AI platform optimization
Tracking consumption and FinOps metrics
Measuring ROI
Optimizing engineering capacity

Organizational Leadership

Build a world-class AI delivery organization through

Talent development
Workforce planning
Coaching and mentoring
Organizational design
Hiring
Performance management
Engineering culture
Innovation

What you need

12–15+ years of experience leading enterprise technology organizations.
7+ years managing engineering or enterprise application delivery / Data insights teams.
Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
Experience building and leading global engineering organizations.
Strong executive communication and stakeholder management skills.
Experience managing strategic vendors and systems integrators.
Demonstrated success leading large transformation programs.

Preferred Experience

Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
Knowledge of Responsible AI, AI governance, and enterprise security.
Experience implementing AI observability, AI testing, and operational monitoring frameworks.
Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Sr Director - AI Delivery - 11891

The role

Sr Director - AI Delivery - 11891

The role

What you will do

Lead delivery of enterprise AI solutions including

Establish engineering standards for

Own delivery execution across the AI portfolio including

Partner closely with

Manage delivery budgets and strategic partners by

Build a world-class AI delivery organization through

What you need

About Coupa Software, Inc.

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