Forward Deployed Engineer

About the role

Forward Deployed Engineer

About DimeHealth AI

DimeHealth AI builds software that helps healthcare organizations streamline operations, improve patient access, and automate manual workflows. Our platform integrates with existing systems and enables teams to move faster with less administrative overhead.

Role Overview

We’re looking for a Forward Deployed Engineer to help bring new customers onto the platform and ensure successful deployments.

This role sits at the intersection of engineering, product, and customer success. You’ll work closely with both internal teams and external stakeholders to implement solutions, troubleshoot issues, and ensure systems are running smoothly in real-world environments.

You’ll be responsible for taking projects from initial deployment through production rollout, working directly with customers to solve operational problems using software and automation.

What You’ll Do

- Lead onboarding and implementation efforts for new customers

- Configure integrations with external systems, APIs, and third-party platforms

- Troubleshoot technical issues across production deployments

- Customize workflows and deployment configurations based on customer requirements

- Work directly with customer stakeholders to gather requirements and drive execution

- Collaborate with engineering and product teams to improve deployment infrastructure and internal tooling

- Identify operational bottlenecks and propose scalable technical solutions

- Help document implementation processes and best practices

What We’re Looking For

- Strong problem-solving skills and attention to detail

- Experience with at least one programming language (Python, JavaScript, or similar)

- Familiarity with APIs, databases, and system integration concepts

- Ability to operate independently in ambiguous, fast-paced environments

- Strong communication skills and comfort working directly with customers

- Willingness to travel occasionally for customer deployments if needed

Nice to Have

- Exposure to healthcare systems or regulated environments

- Experience deploying or supporting production software systems

- Experience working on technical projects end-to-end

- Interest in applied AI, workflow automation, or operational systems

- Startup experience or comfort working in high-ownership environments

What You’ll Get

- Ownership over real customer deployments and technical implementations

- Exposure to cross-functional work across engineering, operations, and customer success

- Opportunity to work closely with company leadership on high-impact projects

- Fast learning environment with significant responsibility and autonomy