Forward Deployed Engineer

About the role

Flossy builds AI software that helps appointment-based practices book more appointments, reduce administrative work, and improve business performance. Our multi-agent platform brings together Fiona for patient communication and scheduling, Betsy for marketing and call center insights, Michael for insurance and billing, and Reid for revenue and staffing intelligence. We help teams connect everyday interactions and operational data to useful actions across their locations. Learn more about Flossy https://www.flossy.com/.

ABOUT THE ROLE

We’re seeking a Forward Deployed Engineer to help shape and build AI products across Flossy’s platform. Your work could span patient communication, business intelligence, workflow automation, and operational optimization—connecting customer needs to software that helps practices run better.

You’ll work directly with company leadership and customer operators to turn complex business problems into reliable software. This is a hands-on role spanning customer discovery, product decisions, user experience, engineering, and production operations. You’ll use AI coding agents throughout development and take responsibility for the quality of the result.

We’re looking for someone who can take an ambiguous customer problem, determine what matters, ship a practical solution, and follow through until it works in daily use.

RESPONSIBILITIES

- Work directly with frontline staff, managers, and executives to understand workflows, business goals, and operational constraints.

- Communicate directly with customers to understand needs and frustrations and translate those needs and frustrations into actionable solutions

- Design straightforward interfaces that make complex information and workflows understandable and easy to act on

- Own the product. Use it daily. Build quality of life solutions without direct requests

- Build across the frontend, backend, database, and integrations, using AI development tools to accelerate delivery while reviewing and verifying their output.

- Build AI-powered features and automation workflows with explicit business rules, appropriate approvals, and a clear history of actions and outcomes.

- Investigate incomplete data, unexpected API behavior, and production issues; carry fixes through testing, release, and verification.

- Measure whether shipped work improves adoption, customer experience, staff efficiency, and business performance.

- Own meaningful product areas independently, communicate tradeoffs clearly, and surface decisions that need broader input.

REQUIREMENTS

- Practical experience using AI coding agents as part of a high output development workflow - think dozens of releases a day.

- A track record of taking a product or substantial workflow from an unclear problem to successful production use.

- Strong product judgment and the ability to connect customer needs, user experience, technical decisions, and business outcomes.