Forward Deployed Engineer

About the role

ABOUT POSH

At Posh, we’re revolutionizing the way financial institutions serve their communities.

Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.

We believe the most successful AI products are built on a symbiotic relationship between humans and AI, with each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us!

ABOUT THE ROLE

This is a client-facing implementation role. As a Forward Deployed Engineer at Posh, you’ll be at the center of our client deployments, turning our conversational AI products across Voice, Digital, and Outreach into production-ready systems that work reliably within bank and credit union environments. You’ll work directly with clients during implementation to understand their systems, guide them with our best practices, and lead the technical conversations that make each deployment a success. Success in this role is measured by customer outcomes, not just code shipped.

We’re looking for someone who is comfortable working without a playbook and who asks questions, challenges assumptions, and looks for ways to improve how we work and what we build. Strong written and verbal communication is essential, since you’ll spend much of your time on client calls and working closely with our engineering, product, and implementation teams.

As our product line grows, so will this role. You’ll help bring new products from launch to implementation, mentor new FDEs, and have the chance to shape how the team works as it expands.

WHAT YOU’LL DO

- Partner with AI Implementation Managers to set a clear communication plan and project strategy for each deployment, so clients know what to expect at every stage.

- Build and deploy production-ready client implementations across Posh’s Voice, Digital, and Outreach products, including integrations with banking systems, with additional products on the way.

- Consult with clients throughout the implementation, guiding them with Posh’s best practices and recommendations based on what works across our customer base.

- Lead technical conversations with client teams and internal stakeholders, explaining complex topics in a way that both technical and non-technical audiences can follow.

- Ask the difficult questions early to uncover risks, set each deployment up for success, and help shape what we build next.

- Troubleshoot and fix issues when something breaks, owning each deployment until it is live, stable, and working as expected for the client.

- Work alongside engineering and product to build and release new features and products, and guide them from launch through client implementation.

- Spot gaps and recurring patterns across deployments, and share clear, specific feedback with engineering and product to improve the platform.