Linux Engineer (24*7 Operations)

About the role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Summary

We are looking for a Linux Engineer to support our 24/7 Operations environment on a rotational shift basis. You will be responsible for monitoring and supporting Linux-based production systems, responding to alerts and incidents, troubleshooting infrastructure issues, and ensuring services remain stable and available.

You will work closely with Shift Leads, senior engineers, application teams, network teams, database teams, and other support functions to resolve incidents within SLA and maintain reliable production services.

Key Responsibilities: Linux Operations

- Provide L1/L2 support for Linux servers including RHEL, CentOS, Ubuntu and Amazon Linux.

- Troubleshoot CPU, memory, disk space, disk I/O, system load, network connectivity and service-related issues.

- Manage Linux users, groups, permissions, file systems and access.

- Monitor and manage services using systemd/systemctl.

- Perform filesystem and LVM administration, including monitoring capacity and supporting filesystem extensions.

- Troubleshoot networking issues involving DNS, TCP/IP, routing, ports, firewalls and SSH connectivity.

- Analyse system and application logs to identify errors and service failures.

- Manage cron jobs and scheduled operational tasks.

- Support package updates, patching, server reboots and routine maintenance activities.

- Perform approved production changes following change management procedures.

Monitoring and Incident Management

- Monitor infrastructure and application alerts using tools such as CloudWatch, Prometheus/Grafana or Datadog.

- Respond to alerts and incidents promptly and perform initial troubleshooting.

- Identify recurring or false-positive alerts and raise recommendations for alert tuning.

- Create, update and manage incidents through the appropriate ticketing system.

- Work on incidents based on priority, business impact and SLA.

- Escalate complex or critical issues to Shift Leads, L3 support, engineering or relevant resolver teams.

- Participate in major incident and bridge calls when required.

- Provide clear technical findings and regular updates during ongoing incidents.