Senior Azure Engineer

About the role

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

The Senior Azure Engineer works within the Azure Operations team and is responsible for supporting Lightedge customers that use the Azure platform. The incumbent will implement custom solutions to fit customer needs while clearly documenting, strategically planning, and effectively executing within maintenance windows. The position requires verbal and written communication with customers, vendors and Lightedge personnel. The position may require working off hours (including holidays and weekends) in support of changes and upgrades as well as problem determination tasks. All members of the Azure team participate in the on-call rotation.

KEY RESPONSIBILITIES

- Support existing Azure environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implement and validate monitoring in deployments.

- Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations.

- Participate in on-call rotation and respond to calls from the Lightedge Command Center

- Respond to customer support calls related to Azure environments, managing incidents within the ticketing system, and resolving issues through troubleshooting.

- Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.

- Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.

- Appropriately document customer interactions in ticketing system.

- Prioritize and complete assigned duties expeditiously and within approved windows.

- Engage with Azure Support on behalf of Lightedge customers as needed.

- Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor.

- Stay abreast of latest Azure offerings and make recommendations to leadership.

- Provide senior technical leadership and mentoring to junior engineers.

- Other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE