Senior Engineer,Virtualization

About the role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is searching for a Senior Virtualization Engineer to be a part of our Managed Services team. Candidates will be primarily responsible for the overall health, stability, security, performance, and lifecycle management of virtualization and compute platforms in our managed services customer environments. Candidates will serve as a senior member of the Managed Services Virtualization team, providing tier 3 technical leadership for virtualization technologies, complex incidents, platform improvements, and customer outcomes. The role participates in 24x7 operations and an on-call rotation. The ideal candidate should be customer focused, an effective communicator, self-initiating, accountable, and able to perform most tasks without direct oversight.

Principle Duties and Responsibilities - Provide enterprise-level operational support for incident, problem, change, request, and event-management activities

- Lead complex and escalated virtualization incidents, including high-risk, recurring, cross-domain, vendor-dependent, and platform-impacting issues

- Provide technical leadership during P1 incidents by assessing impact, coordinating technical actions, documenting risks and decisions, and driving resolution through closure

- Serve as a subject matter expert and escalation point for virtualization and compute technologies, addressing technical events and requests needing additional resources or urgent attention

- Assess customer environments for performance, capacity, configuration, design, resilience, security, and supportability issues; propose and implement resolutions

- Provide architectural oversight and validate that proposed changes, designs, and remediation plans align with vendor-supported practices, client standards, capacity, resiliency, security, and service scope

- Work across networking, storage, operating-system, security, monitoring, automation, and application teams to troubleshoot complex infrastructure issues

- Work with vendors and hardware partners to resolve virtualization and compute issues, coordinate escalations, and implement supported resolutions