Native / Desktop Engineer

About the role

TTEC Digital seeks a Native / Desktop Engineer to join our team. This role is a full-time and fully remote opportunity!

The work:

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.

Who we hire — the DNA:

- Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.

- Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.

- Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.

- AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.

- Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.

- Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.

- You consider yourself exceptional — and you like winning. So do we.

- No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

The role:

- Build Desktop Intercept — the native Windows driver and app that acts as a virtual mic/speaker, replaces audio in real time, and (Phase 1 Phase C) reads the DOM and drives Computer Use.

- This is the hardest engineering on the platform and the deepest moat. Everything you build feeds a high-efficiency, event-driven, low-latency distributed platform — voice, desktop, intelligence, and AI combined — so you think in latency budgets, throughput, and efficiency, not just features.

- Startup environment: 1-week sprints, Friday demos, fail fast and move forward.

What you'll own:

- Windows native driver (WASAPI, virtual audio devices, kernel-adjacent hooks) · real-time bidirectional audio routing