Forward Deployed Engineer

About the role

ABOUT HAPPYROBOT

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto

About the Role

This role requires both strong technical skills and the ability to communicate effectively with a range of stakeholders.

You’re a versatile engineer who thrives in a role that blends customer engineering with technical development. You will work closely with our customers from onboarding through to their ongoing use of Happyrobot's AI platform, ensuring they maximize the value of our solutions.

At HappyRobot, there’s no role seniority or hierarchy — we operate as a team of builders. We execute, we build, we own, and we care deeply about our customers and their success.

Tech Profile

- Comfortable Full-Stack: React, TypeScript, Node.js.

- Strong proficiency in Python with hands-on experience.

- Experience building AI/ML applications.

- Manage APIs and other tools for robust integration with various third-party systems.

- LLM prompting and tuning of voices and transcribers. Constant iteration to perfect use cases.

- Building new features or entire MVPs.

Must have

- Ability to prioritize and manage multiple projects under tight deadlines.

- Excellent communication skills and the ability to explain technical concepts clearly.

- Founder Mindset: Hard work + independence + ownership.

WHY JOIN US?

- Join a world-class team of engineers and builders.

- Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.

- Have ownership and autonomy of projects and are encouraged to ship.

- Comprehensive Benefits including healthcare, dental, vision coverage.

- Competitive salary + equity in a high-growth startup.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.