Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations
TikTok, San Jose, California
What you will do
- Own end-to-end platform issue governance across multiple business lines: from identifying systemic problems in user feedback, to root cause analysis, cross-functional remediation, and resolution tracking
- Drive product and engineering improvements by surfacing recurring pain points and product failure patterns, partnering with product and engineering teams to deliver lasting fixes
- Drive business and oncall process optimization by identifying workflow inefficiencies, collaborating with business teams and oncall teams to refine operational processes and enhance resolution quality
- Conduct periodic data analysis and reporting (biweekly/quarterly), quantifying issue trends, governance progress, and optimization outcomes for leadership and cross-functional stakeholders
- Partner with internal and external teams to promote technical knowledge transfer, build diagnostic tools and self-service solutions that improve issue interception rates
- Explore and apply AI tools and automation to enhance governance efficiency and analytical depth