Platform Operations Team Lead - TikTok Safety Product (San Jose)
TikTok, San Jose, California
The team
The team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.
What you need
- More than 5 years of experience in the Internet industry with 3+ years of team management experience with platform operations and product technical support team management experience
- Familiarity with content moderation workflows and its platform ecosystem operations or Trust & Safety Operations with Incident and risk management
- Deep understanding of ticket support workflows, platforms, and operational metrics
- Experience in escalations process management to technical issues
- Strong product, service process and project management