Sustaining Engineer
Neo, Boston, MA
About the job
Neo Security is hiring a Sustaining Engineer to keep our production product reliable, secure, and performant for the customers depending on it every day. Based out of our Boston, MA office, you'll own the triage, root-cause analysis, and resolution of customer-reported bugs, security findings, and production issues across our shipped product versions. You'll work closely with Support, Customer Success, QA, and the core Engineering team to fix what's broken, patch what's vulnerable, and feed hard-won lessons back into how we build.
This role suits an engineer who enjoys solving gnarly, real-world problems in already-shipped code, takes pride in customer impact, and is comfortable being the person who digs into a hard bug until it's truly fixed — not just patched over.
What You'll Do
- Triage, reproduce, and root-cause customer-reported bugs and production issues across supported product versions.
- Develop, test, and ship fixes and patches for existing releases, following the team's release and hotfix processes.
- Partner with Support and Customer Success to investigate escalated customer issues and provide timely updates and resolutions.
- Triage and remediate security vulnerabilities identified through internal scanning, external research, or customer/partner reports.