National Help Desk Engineer I
Sharp Electronics, Kingsport, Tennessee +1
The role
Overview
The National Helpdesk Engineer I is responsible for providing Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.
What you will do
- Respond to calls, tickets, and emails that are escalated from the NHD team members to troubleshoot reported issues in a helpdesk environment
- Analyze and respond to Server and infrastructure alerts
- Onsite deployment of customer desktops, servers, and infrastructure equipment
- Work on customer projects with teams of NHD team members and Project Engineers