Forward Deployed Engineer
Joyful Health, New York City
About the job
New York, NY · Full-time · Hybrid (in office 3 days a week) · $150,000 - $275,000 + equity
We’re deploying advanced agents into the real world to solve some of the biggest pain points in healthcare, and bringing the JOY back to healthcare by fixing the financial chaos behind it.
Every year, healthcare practices fail to collect an estimated $125 billion in earned revenue. The money disappears into fragmented financial data, manual workflows, and opaque payer systems that don’t talk to one another. Often, these costs are passed on to patients through higher bills or rising health costs, and for many practices the losses are fatal.
Joyful Health builds AI agents that take on insurers so providers get paid for the care they deliver. We didn’t start with a product. We spent ten months working as fractional CFOs for a dozen practices, doing the work alongside providers before we wrote the technology that automates it.
We just announced our $22M Series A, led by CRV, with world-class investors including the founders of MongoDB and KAYAK. Now we’re doubling our engineering team.
About the role
We’re hiring one of our first Forward Deployed Engineers to build out the function. You’ll sit between our largest customers and our product, and your core job is to craft our agent harness to meet the real-world needs of practices. You’ll design how our agents are orchestrated and train them on how each practice actually operates. To do that, you’ll embed with practices and their revenue cycle teams, learn how money moves through their systems, and build what gets them paid: agent workflows, data integrations, and custom tooling deployed on Joyful’s platform.