Forward Deployed Engineer

About the role

ABOUT TAKE2 AI

Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2’s agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding.

We work with enterprise healthcare customers, including several of the largest health systems in the USA. It's an exciting time to join - we're growing incredibly fast, with much of that growth coming from customers seeing the value of our product and expanding usage. Come build with us!

ABOUT THE ROLE

Take2 AI is hiring a Forward Deployed Engineer to design, launch, and continuously improve our AI Interviewers for customers. Our AI agents already conduct tens of thousands of structured candidate interviews each month.

This role sits at the intersection of voice/conversational agents, prompt + flow design, evaluation/scoring rubrics, and production iteration. You’ll work directly with customers to understand screening requirements, translate them into structured interviewer behavior, deploy agents into production, and improve performance based on real-world feedback and metrics. You'll also be at the heart of our product motion - we build our roadmap based on our customers and our FDEs sit squarely at the center of that loop.

This is a hands-on, highly analytical role for someone who enjoys turning ambiguous requirements into precise agent behavior, building rigorous evaluation approaches, and shipping improvements quickly in a startup environment.

WHAT YOU’LL DO

Customer Onboarding & Requirements (Customer-Facing)

- Lead technical onboarding with customers to understand roles, hiring goals, must-have signals, and constraints.

- Translate customer needs into structured interview flows, role-specific question banks, and scoring rubrics.

- Set clear expectations on what “good” looks like (pass/fail thresholds, evaluation rationale, interviewer tone and style).

Voice Agent Conversation Design (Prompts + Flows)

- Design, build, and refine prompts and agent logic that drive interviewer behavior, question sequencing, probing, and candidate experience.

- Ensure interviewer conversations are consistent, role-relevant, and robust to edge cases (evasive candidates, unclear answers, noisy audio, interruptions).

- Implement multi-step structured interview flows with state management and guardrails.

Evaluation & Scoring Systems

- Design and maintain AI-based evaluation and scoring aligned to customer rubrics and hiring criteria.

- Improve accuracy, consistency, and explainability of scoring at scale (including calibration across roles/customers).

- Identify bias/fairness risks and contribute to mitigation strategies and compliant evaluation practices.

Deployment, Iteration, and Customer Feedback Loops

- Launch new customer interviewers into production and own iteration cycles from early rollout through steady-state performance.