Customer Engineering Lead

About the role

Veda provides the vault infrastructure that enables institutions, protocols, and applications to offer onchain yield products. Our technology supports billions in assets across multiple blockchain networks, with partners including Kraken, EtherFi, and MetaMask.

We’re hiring a Customer Engineering Lead to own the customer experience end to end: understanding what customers need, designing a path forward, translating requirements into engineering work, and driving delivery through launch and ongoing operations.

You’ll combine strong DeFi fundamentals, practical software engineering skills, and exceptional communication. Customers should trust you to understand their business and technical constraints. Engineers should trust you to bring clear requirements, informed judgment, and well-scoped work.

THE ROLE

You will be the primary owner of customer engagements, from technical discovery and onboarding through production launch and ongoing success. You’ll lead customer conversations, investigate issues directly, organize the work required across Veda, and stay accountable until the customer’s needs are met.

This is a hands-on role with responsibility for building the customer engineering function. You’ll work closely with engineering, product, and growth to make customer delivery more predictable and turn recurring work into repeatable processes.

RESPONSIBILITIES

- Own customer relationships and communication. Build trust with technical and business stakeholders, lead regular conversations, communicate progress proactively, and address concerns before they escalate. Make sure customers know what is happening, what decisions are needed, and what comes next.

- Lead technical discovery and solution design. Understand each customer’s goals, architecture, and operational constraints. Map those requirements to Veda’s capabilities, explain tradeoffs, and identify gaps that require product or engineering decisions.

- Translate requests into actionable engineering work. Produce clear specifications and tickets covering expected behavior, technical context, dependencies, acceptance criteria, and open questions. Resolve ambiguity before it creates unnecessary implementation work.

- Drive delivery from intake through acceptance. Establish owners and milestones with engineering, coordinate dependencies, surface risks early, and validate that delivered functionality meets the customer’s requirements.

- Investigate technical issues directly. Inspect onchain transactions, contract state, API responses, and logs. Reproduce problems, build small scripts or integration examples, and bring engineering a useful diagnosis when deeper investigation is needed.

- Standardize vault launches and operations. Own the customer delivery process, including intake requirements, configuration decisions, launch checklists, documentation, and operational handoffs. Identify recurring friction and work with engineering to eliminate it.