Integrations Engineer, AI Services

About the role

POSITION SUMMARY

Virtuous is building something exciting inside our Customer Experience organization: a small, technically elite Services function designed to deliver high-impact, productized solutions to nonprofits at scale. This is a builder role.

The Integrations Engineer, AI Services requires deep technical experience and the creativity to solve customer problems by designing and delivering integrations and AI-powered solutions, and doing it in a way that is repeatable, documented, and scalable across our client base.

The model we have in mind is closer to a Forward Deployed Engineer than a traditional Developer. You will own the full arc of discovery, solution design, build, delivery, and iteration. You will also be central to productizing what you build, turning individual engagements into packaged offerings that can be sold and delivered to many customers as part of a new market place.

WHAT YOU'LL OWN

Deploy Into Customer Problems

- Embed with nonprofit customers to understand their data ecosystems, operational workflows, and integration gaps, not just surface-level requirements.

- Lead technical discovery and solution design, translating dynamic, complex customer environments into scoped, deliverable solutions.

- Build and maintain customer trust as a technical expert who understands the nonprofit space from the inside.

Build Integration and AI-Powered Solutions

- Design and implement integration pipelines between Virtuous and external systems, such as Accounting and ERP platforms, caging/mail processing, event software, phone operations, and more.

- Build human-in-the-loop AI applications that surface data to staff for review and action, reducing manual effort while preserving data quality.

- Develop shared infrastructure components that power all solutions; authentication, logging, monitoring, error handling, API/webhook management, etc.

- Use AI-assisted development deliberately and effectively. Define the problem space precisely so AI can generate conformant, high-quality code reliably.

Productize What You Build

- Document every solution with the rigor of someone building a product, not just delivering a one-off project, that helps identify patterns, design frameworks, and architect playbooks that make the next engagement faster.

- Identify which solutions are candidates for productization, such as common integration patterns that can be packaged, priced, and sold to multiple customers with efficiency and lower cost.

- Partner with CX leadership to shape the AI Services catalog based on what you learn in the field.

Operate as a Revenue-Generating Function

- Scope and price engagements in partnership with the Services team. Your work carries a cost and a margin target.

- Deliver against defined SOWs with clear deliverables, timelines, and quality standards.