Forward Deployed Engineer

About the role

It's a new day with a new opportunity at 8am!

About the role:

As a Forward Deployed Engineer at 8am, you embed directly with an internal business function - starting in Customer Support, Sales, Marketing, or Finance - to ship production agentic systems, not demos. You own the last mile between what's technically possible and what a specific team actually runs day to day.

You sit at the intersection of engineering, business process, and product discovery. You are judged on one thing: did the function you embedded measurably change how it works because you were in the room. You build the agent, the context, and the skills yourself — you don't just spec it out for someone else to build.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

- Own technical delivery end-to-end on an internal engagement - from discovery and scoping through building, launch, and steady-state support.

- Build agentic systems (agents, context/RAG, skills, tools, evals) that automate real workflows for CS, Sales, Marketing, Finance, or Product teams.

- Write production-grade code (Python and/or TypeScript) and SQL to connect internal systems - CRM, support tooling, BI platforms, data warehouse - into working automation.

- Run discovery directly with business stakeholders - understand their workflow well enough to build against it, not just automate around it.

- Diagnose and resolve issues in live deployments - reproduce problems, debug across the stack, and iterate quickly with the stakeholder team.

- Translate what you learn into reusable playbooks, skills, and templates so one-off wins become repeatable capabilities for the next engagement.

- Proactively build trust with the teams you support - the goal is for them to need less of your guidance over time, not more.

About you:

- 3+ years in Forward Deployed Engineering, Applied AI, Solutions Engineering, or a comparable hands-on, stakeholder-embedded engineering role.

- Can build agentic loops (agents, context, skills/tools, evals) yourself, end-to-end - this is a hands-on builder role.