Senior Software Engineer

About the role

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference.

We’re looking for a Full Stack Software Engineer to join Replicant’s engineering team! As part of our team, you’ll design and deliver technology that powers natural, human-like conversations at scale, helping companies reduce wait times, improve customer satisfaction, and empower representatives to focus on complex problems. You’ll build rich user experiences and backend services that enable customers to design, launch, and monitor these AI-powered conversations. You’ll collaborate closely with our product and machine learning teams to ensure our customers can build compelling and delightful conversations for their callers. Our stack includes TypeScript, Node.js, React, and Python in Kubernetes on GCP.

Please note that the posted compensation ranges for US and Canada cover all levels we may hire for this role. Final compensation is set at the level determined by the interview process.

What You’ll Do

- Build new features powering millions of daily conversations on Replicant’s core AI voice and chat products

- Ship full stack end-to-end features with high impact in days, not weeks or months

- Integrate automatic speech recognition, text to speech, and conversational AI model improvements into Replicant’s products

- Refractor, optimize, and debug production systems balancing latency, cost, and user delight

- Participate in regular on-call rotations, monitoring live production systems

- Continuously improve systems based on performance metrics and customer feedback

- Shape a fast-moving culture that emphasizes knowledge sharing and mentorship across distributed systems, high-availability design, and user experience for enterprise-scale AI

- Participate in team and company-wide office events; travel required