Engineering Leadership
Serval, San Francisco
About the job
Who we are
Serval http://serval.com/ is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Role overview
As an engineering leader at Serval, you'll help shape the technical direction of our platform and build the team that delivers it. This is a senior leadership role with significant ownership — you'll sit at the intersection of technical strategy and organizational execution, accountable for both what we build and how we build it. You'll have real influence over architecture decisions, hiring strategy, and the engineering culture we build from here.