Senior Executive- Global Network Development
Cargo Partner, Gurgaon, Haryana
About the job
Purpose of the function
- A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.
Commercial Responsibilities
- Manage Agent Inquiry.
- Ensure timely (within 2hours of ticket creation) response to agent inquiry.
- Coordinate with product/pricing team to procure rates to create proposal for agent.
- Follow-up with agent on response.
- Maintain and monitor the response to create various performance matrices.
- Keep GND manager and other stakeholders on any variations, both positive and negative.
Operational Responsibilities
- Timely information to product team on business closure.
- Ensure maintenance of data quality.
- Highlight anticipated issues proactively.
- Identify root cause and create action plan for resolution.
Sales Responsibilities
- Enable Route development managers/GND Managers with data to promote more business with agents.