Director of Network Operations

We are seeking a Director, Network Operations to lead the 24/7 network operations organization within Telco Service Assurance, reporting to the VP Telco Service Assurance. The Director owns Tier 1 and Tier 2 support for all technologies and is responsible for the escalation, troubleshooting and resolution of complex incidents across the end-to-end Non-Terrestrial Network (NTN), including RAN, satellite gateways, transport and core. The role sets the strategy, operating model and standards for network operations, manages managers, team leads and senior technical staff, and partners with executive leadership, engineering and external partners to ensure network reliability, service quality and operational excellence.

The organization includes the Partner Success Desk and Tier 1 team, which are the entry point for partners, MNOs and internal groups and cover Tier 1 activities across all technical areas, and Tier 2 specialist teams organized by competence: ground station (RF / Satcom and TT&C) and telco (RAN, Nwk / Infra and Core). The teams are located in the US, India and Argentina. Incident Management and Change, Governance & Compliance are separate Service Assurance organizations with which this role works closely.