Forward Deployed Engineer

About the role

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document.

Over the past year, we’ve:

- 50x’d platform volume and are profitable.

- Landed multiple six and seven figure, multi-year contracts with leading insurance enterprises.

- Launched strategic partnerships with industry leading software partners like Guidewire, Majesco, and Twilio Sendgrid.

Kyber is backed by top Silicon Valley VCs, including Y Combinator and Fellows Fund.

We're looking for a future founder and early-career engineer to quarterback the full technical relationship with our enterprise customers — from the moment a deal gets technical, through building what they need, to being their first call when something breaks. You'll work directly with our CEO, GTM team, customer success team, and with the engineers who build our core platform.

Responsibilities

Own the Full Technical Sales Delivery Lifecycle

- Quarterback technical delivery for enterprise accounts end-to-end: from technical scoping conversations, through building the integration or configuration, all the way through stable enterprise scale usage.

- Represent Kyber directly to enterprise stakeholders, working closely with our CEO, Head of Engineering and GTM team.

- Ship custom integrations and account-specific requests directly.

Serve as First-Line Triage

- Be the first responder on customer-reported issues: diagnose whether something is a real bug, a configuration gap, or a training issue.

- Resolve what you can directly; escalate genuine bugs to the engineer who owns that code, with enough context that they aren’t starting cold.

Compound Your Own Leverage Over Time

- As you see requests repeat, look for the self-serve feature or build the internal tool that makes the next one unnecessary.

- Work at the intersection of GTM, Engineering and Customer Success to improve internal processes around the customer lifecycle.

What We’re Looking For in You:

- Strong engineering fundamentals — comfortable shipping real code and picking up an unfamiliar codebase.

- Some exposure to or genuine interest in sales engineering / technical pre-sales — you’ll be owning these conversations and representing Kyber’s technical architecture, not just observing them.

- Naturally curious and diagnostic — you like figuring out why something broke, not just that it did.

- Comfortable talking to non-engineers, credible in front of enterprise stakeholders.

- AI-native — you build with AI coding tools as a default part of how you work, and you’re comfortable speaking credibly about how LLMs power what we ship when a customer asks.