Application Operations Engineer

About the role

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice), Singapore & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

You can find below an interesting link about who we are and what we do :

Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Position Overview :

Outsight operates a Hybrid SaaS architecture and is shifting its operational focus from infrastructure-heavy systems support to application-level support. In this role, you maintain the daily stability of live customer deployments. You will isolate software incidents, parse application logs, and escalate verified product defects to the L2 Customer Engineering team. This position requires participating in a scheduled night and weekend on-call rotation.

What will be your responsibilities?

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Operational Handover: Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from Field Application Engineers (FAEs).

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Technical Triaging: Triage incoming tickets, reproduce application defects in test environments, and escalate unresolved software issues to L2 engineering with targeted log data.

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Production Operations: Execute scheduled configuration changes, system health audits, and remote software updates on live production environments.

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Documentation: Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows.

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Root Cause Analysis (RCA): Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.

What are the requirements for the role?

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Experience: 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE).

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Linux Skills: Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics.